Frequently Asked Questions

Everything you need to know about your luxury lingerie experience.

What is the standard shipping timeframe?

Standard domestic shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout for those who need their pieces sooner.

How do I find my perfect fit?

We provide a comprehensive size guide on every product page. If you are between sizes, we recommend booking a virtual fitting consultation with one of our expert stylists.

What is your return policy for intimate apparel?

For hygienic reasons, items must be unworn, unwashed, and have all original tags and liners attached. Returns are accepted within 30 days of purchase.

How should I care for my delicate silk and lace items?

To preserve the longevity of your lingerie, we recommend hand washing in cold water with a gentle silk-safe detergent and laying flat to dry.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your destination.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. Please contact our customer service team within one hour of placement to request any changes.